Cancellation & rescheduling policy

We kindly ask for at least 24 hours' notice for any cancellation or rescheduling. Appointments canceled with less than 24 hours' notice are very difficult to fill and often leave our team with unexpected lost work hours. For this reason, they are subject to a 50% cancellation fee based on the scheduled service amount.

Sickness

If you or anyone in the home is sick, please let us know as early as possible. Whenever possible, we appreciate 36 hours' notice, as this gives us more time to adjust our team's schedule.

Access and lockouts

If the team arrives and cannot get in because the agreed access wasn't provided, it is treated as a late cancellation and the 50% fee applies. Please arrange access in advance: the door left unlocked, a key provided to us, a key left in an agreed location, or a door or garage code.

Thank you for helping us keep our schedule fair and organized for both our clients and our team.