Cleaning service agreement

Thank you for choosing Maid in Bluffton. Our goal is to provide reliable, professional cleaning service while keeping our policies simple and fair for both our clients and our cleaning team.

No long-term commitment

There is no long-term contract or commitment. Clients may discontinue recurring cleaning service at any time.

Service frequency

Cleaning service may be scheduled:

• Weekly
• Biweekly
• Monthly
• As needed

Scheduling & arrival times

We do our best to arrive at the scheduled time. However, because cleaning times may vary from home to home, arrival times may occasionally need to be adjusted.

If there is a significant change to the scheduled arrival time, we will make every effort to notify the client.

Pricing

• Regular Cleaning: $45 per person, per hour
• Deep Cleaning: $40 per person, per hour
• Move-in and move-out cleaning: $40 per person, per hour

Services are billed based on the actual time worked by each team member. For example, two team members working for 1.5 hours equals 3 total labor hours.

Deep Cleaning is always performed on an hourly basis. Because every home and situation is different, Maid in Bluffton does not guarantee an exact number of hours or final total in advance.

Maid in Bluffton reserves the right to adjust service rates when necessary. Clients will be notified in advance of any rate changes.

Regular cleaning

Regular Cleaning is intended to maintain a home that receives ongoing professional cleaning.

Regular service generally includes:

• General dusting
• Kitchen surfaces
• Exterior of kitchen cabinets as needed
• Inside microwave
• Bathrooms
• Floors
• Beds made or tidied
• Light touch-up throughout the home
• Fingerprints and pet marks removed from entry-door and sliding-door glass as needed

Additional or more detailed work may require a Deep Cleaning or may be scheduled separately.

Deep cleaning

Deep Cleaning is more detailed and may be recommended for:

• First-time service
• Homes that have not been professionally cleaned recently
• Seasonal cleaning
• Move-in or move-out cleaning
• Homes requiring additional detailed attention

Deep Cleaning may include more detailed cabinet cleaning, doors, baseboards, fans, interior windows when requested, oven cleaning, and other agreed-upon tasks.

When appropriate, a walkthrough may be completed before or at the beginning of the service to review priorities and expectations.

For self-cleaning ovens, the client may be asked to run the self-cleaning cycle before the scheduled service.

Payment

Payment is due on the day the cleaning service is completed unless another arrangement has been agreed upon in advance.

Accepted payment methods:

• Cash
• Check
• Zelle
• Venmo
• Cash App

Cancellation & rescheduling policy

We kindly ask for at least 24 hours' notice for any cancellation or rescheduling.

If you or anyone in the home is sick, please let us know as early as possible. Whenever possible, we appreciate 36 hours' notice, as this gives us more time to adjust our team's schedule.

Appointments canceled with less than 24 hours' notice are very difficult to fill and often leave our team with unexpected lost work hours.

For this reason, cancellations or rescheduling requests made with less than 24 hours' notice are subject to a 50% cancellation fee based on the scheduled service amount.

Thank you for helping us keep our schedule fair and organized for both our clients and our team.

Access to the home

If the client will not be home during the scheduled service, reliable access must be arranged in advance.

Examples include:

• Leaving the agreed-upon door unlocked
• Providing a key
• Leaving a key in an agreed-upon location
• Providing a door or garage access code

If the cleaning team arrives and cannot access the home because the agreed-upon access was not provided, the visit will be treated as a late cancellation and the 50% cancellation fee will apply.

Pets

We are happy to work in homes with pets.

For the safety of our team and your animals, pets that are aggressive, highly anxious, or interfere with the cleaning process must be safely secured during the service.

Cleaning supplies & equipment

Maid in Bluffton provides its own standard professional cleaning supplies and equipment.

If a client requests a specific product, specialty cleaner, or special equipment, the client may be asked to provide it or make arrangements with Maid in Bluffton in advance.

Damage or breakage

We take care while working in our clients' homes.

If our team causes, notices, or discovers damage during a cleaning, we will notify the client as soon as possible and, when appropriate, provide photographs.

If a client discovers possible damage after the service, it must be reported to Maid in Bluffton within 48 hours of the cleaning so that the situation can be reviewed promptly.

Quality guarantee

If you are not satisfied with any part of your cleaning, please contact Maid in Bluffton within 24 hours of the completed service.

We ask that you first give us the opportunity to review and correct the issue.

Because homes are actively lived in and dust, pet hair, fingerprints, and normal household activity can reappear quickly, concerns reported after the 24-hour period may not qualify for corrective service.

Our philosophy

We believe clients should stay with Maid in Bluffton because they are happy with our service — not because they are locked into a contract.

You are always free to discontinue service, and we remain committed to earning your business each time we enter your home.